Zendesk

Connect Request demo

Overview

Classify, route, and draft replies for tickets.

· OAuth or service-account auth
· Permissions inherited from your IdP
· Full audit trail per action

Agents that use Zendesk

Customer experience

CX scoring & churn signals

Service optimization

QoS tuning & SLA compliance

Citizen services

Intake, routing & response

Public Sector →

New hire knowledge assist

Onboarding & knowledge base

Insurance BPO →

Policyholder updates

Process & communicate changes

Insurance BPO →

More in Support & ITSM

Jira Service Mgmt

Connect Zendesk to Context.