Inputs
The systems and standard your team chooses
- Runbook, source material, and definition of done
- Records from Zendesk, Salesforce, Snowflake
Customer experience
CX scoring & churn signals
What it does
- Scores customer experience across touchpoints
- Surfaces the churn signals worth acting on
- Routes at-risk accounts with context
How it works
- 1Joins usage, support, and billing data
- 2Scores experience and churn risk
- 3Pushes plays to the owner
Deployment contract
What goes in, what comes out, and where people review.
Outputs
A finished artifact with its work attached
- Scores customer experience across touchpoints
- Surfaces the churn signals worth acting on
Approvals
Human control at the steps that matter
Choose which steps run automatically and which stop for a named reviewer before deployment.
Evals
Quality measured against your rubric
Score completed runs against accepted examples and task-specific criteria. Review failures with the source trace before changing the runbook or model.
Example result
The result is reviewable, not a black box.
A completed run keeps the task, sources, actions, approvals, and eval result together. Open any step to inspect what happened or send it back with a correction.
RUN
Customer experience
- Joins usage, support, and billing dataSource trace saved
- Scores experience and churn riskSource trace saved
- Pushes plays to the ownerOutput prepared
Rubric score, sources, and action log travel with the result
Related agents
Deploy in days, not months.
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