Inputs
The systems and standard your team chooses
- Runbook, source material, and definition of done
- Records from ServiceNow, Zendesk, Salesforce
Citizen services
Intake, routing & response
What it does
- Handles citizen intake and routes to the right desk
- Drafts the response from policy and case history
- Tracks resolution against SLA
How it works
- 1Receives the request
- 2Classifies and routes it
- 3Drafts a cited response
Works with
Deployment contract
What goes in, what comes out, and where people review.
Outputs
A finished artifact with its work attached
- Handles citizen intake and routes to the right desk
- Drafts the response from policy and case history
Approvals
Human control at the steps that matter
Choose which steps run automatically and which stop for a named reviewer before deployment.
Evals
Quality measured against your rubric
Score completed runs against accepted examples and task-specific criteria. Review failures with the source trace before changing the runbook or model.
Example result
The result is reviewable, not a black box.
A completed run keeps the task, sources, actions, approvals, and eval result together. Open any step to inspect what happened or send it back with a correction.
RUN
Citizen services
- Receives the requestSource trace saved
- Classifies and routes itSource trace saved
- Drafts a cited responseOutput prepared
Rubric score, sources, and action log travel with the result
Related agents
Deploy in days, not months.
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